How it works

General questions

1. What is GigaSize?
   
   
   • GigaSize is a user friendly service that allows you to transfer, download and store data in an organized and secure manner. You can use GigaSize to upload and share unlimited numbers of files with friends, family and colleagues.
   • Home users typically use GigaSize to upload, download and share their home videos, pictures and other recreational files.
   • Professional users typically use GigaSize to backup data and to share files such as PowerPoint presentations, financial results, work related videos, vocal recordings(mp3) and other productivity files.
     
     
     
2. What are the benefits of using GigaSize?
   
   
   • Our site offers a lot of benefits that you cannot find anywhere else:
     
     
• Our service is reliable, simple and quick.
• Sharing files with your friends is incredibly easy.
• With our different account options, you never have to worry about the size of your data. What's more, you can send ANY type of data.
• You can email links to huge files that your normal email account cannot handle as attachments.
• The downloadable file cannot be modified or deleted: it remains identical to the one you sent us. No one can corrupt your file or exchange it with anyone because our servers are completely secure.
• With our service, you and your friends can download the desired file at the time and place you desire, without any obligations.
• Business users no longer have to contact their IT department to help them put large files on corporate servers. Our simple interface and built in email function makes it super easy for you to upload your file and our simple email link makes it easy for your clients to download files within moments.
  
  
3. Who can use Gigasize?
   
   
• If you own a computer with an Internet connection you have all the necessary tools to properly utilize our site. Our simple and user friendly interface makes GigaSize an easy solution for people of all ages and professions
  
  

Downloading / Sharing

1. What type of files can I upload/download on the website?
   
   
   • You can upload and download any type of file.
     
     
2. Can I resume an interrupted download?
   
   
   • Yes, you can resume your interrupted or suspended download IF you are a premium account member.
     
     
3. Why is my download speed slow?
   
   
   • Our servers have world class internet connectivity so you should normally have very fast downloads. Contact your internet service provider to troubleshoot any networking problems. If you are a power user and require extremely fast speeds to download large files you can sign up for a premium account which provides you with even faster access.
     
     
4. What is the maximum amount of file downloads on GigaSize?
   
   
   • Premium Account users have no limit on downloads whatsoever.
   • Free Center and Free Account users are currently subject to minimal download limits that are reset every 8-10 hours. These download limits are based on your IP address and vary depending the amount of traffic on GigaSize. Typically these limits are around 200-250 megabytes for the Free Center, and 300-350 megabytes for Free Account users. It should be noted that Free Center users who have exceeded their daily limits and open a Free Account will still be subject to the Free Center limits until the next day. However, if a Free Center or Free Account user upgrades to a Premium Account any daily limits are eliminated. We do not interrupt existing downloads once your limits have been reached. So, for example, if you are downloading a 1 GB file, we will not interrupt it at the 200-350 megabyte point. You simply will have to wait 8-10 hours to initiate any new downloads.

Upload - Storage

1. Can I browse your website archive?
   
   
   • Unfortunately you cannot browse uploaded content. Most users prefer to keep their files for themselves or share them with friends. Also, to protect privacy and copyrights, it is absolutely impossible and forbidden to acquire files that you do not have a right to.
     
     
2. Can I keep my files confidential?
   
   
   • Of course! We completely respect your privacy. You are the only person who knows the link to your file. You are however free to share your file with friends by sending them links to the file
   • Premium Account holders have better protection since they can password protect their file pages
     
     
3. What type of files can be uploaded?
   
   
   • Any file that does not violate our terms of use or legal laws can be uploaded. Files that violate copyright laws or display pornographic material are completely forbidden
     
     
4. If I enter my e-mail address during file upload, will I receive spam?
   
   
   • You will never receive junk mail from third parties. The only type of e-mails you might receive is concerning updates to our website. In addition, we need your e-mail address in case you forget your account password.

Subscription

1. What is the GigaDrive?
   
   
   • Any Gigasize account member has access to a personal space, it's called a GigaDrive. The GigaDrive grants the opportunity to
     
     
     • Manage and store your files: add, delete and organize.
     • Access your files statistics.
     • Import your, Yahoo, Hotmail, MSN and Gmail contact list.
     • Exchange your GigaPoints for products and services.
       
       
2. How long are my files stored?
   
   
   • If you are a premium member, there is no limit to your files storage time, you can keep your files for as long as you like until you are ready to delete them. If you uploaded the file using the free center, your files will be deleted after 20 day. For free account holders, the files will be deleted after 45 days.
     
     
3. What are the advantages of a premium account?
   
   
   • With a premium account, you can obtain a maximum of options for a minimal cost:
   
   
   • The fastest download speeds anywhere online
   • There is no limit on the number of file or amount of data you can download.
   • You can upload unlimited files, each of which can be up to 2 GB in size.
   • No Ads.
   • Various upgraded features.
     
     
4. I have a free or premium account and your site does not recognise me. Why is this happening?
   
   
   • This is usually a problem related to cookies being blocked by your computer or network. Please ensure that you have enabled cookies on your PC and that your firewall is not blocking cookies. Cookies allow you to navigate through our site by saving your login information when you upload and download files. If you still have problems after enabling cookies, please contact our technical staff by using the contact form
     
     
5. What's a GigaPoint?
   
   
   • When you have a free or premium account, you can earn GigaPoints and exchange them for free services and merchandise(coming soon). A single download of your uploaded file equals 1 Giga-Point. When you invite a friend to join our service by subscribing to a free account, you get 10 GigaPoints, if this friend subscribes to a premium account; you get 100 GigaPoints
     
   • Unfortunately, due to abuse, Direct Links do not earn Gigapoints.